FAQs


Shipping and Processing Times

All photo coasters are premade. All stamped drink coasters are made to order. The processing times for all coasters is 3-5 business days to pack, make, ship etc. All orders of individual drink coaster holders or individual tiles will be shipped using USPS First Class Mail Services taking 2-3 business days to arrive. All sets of coasters or coasters with holders will be shipped using USPS Priority Mail Services which takes 1-3 business days to arrive. 

Rush Orders

Need your order by a certain date? Fill out the contact form first or send an email to acornhillcollective@gmail.com to make get this request possible. 

Wholesale availability

All coasters can be purchased in wholesale quantities. If you desire to purchase a large order of coasters, simply message me first to get an idea on price and shipment details.

Will there be errors in the stamped designs?

All images are hand stamped onto the tiles. This results in each stamp to have its own custom look. Due to the tile being natural and having various textures the stamps will often have small white specks in the ink where the stamp can not reach. This adds a nice rustic look and will not decrease the life of the ink.

Want a custom order, design, or quantity? 

We would be happy to work together to offer you whatever product options you desire. 

Returns, Damage, Shipping Issues?

Email acornhillcollective@gmail.com and all orders will be dealt with on a case-by-case basis to get the issue resolved in the best way and as quick as possible.